Return & Refund Policy

• You have 14 days from the date of delivery to request a return or exchange.
• To be eligible for a return, your item must be unused and in the same condition that you received it.
• It must also be in the original packaging.

The following items are final sale and cannot be returned:

• Custom or personalized orders (unless they arrived damaged or defective).
• Digital products (if applicable).
• Items marked as 'Clearance' or 'Final Sale'.

To start a return, please contact us at info@crafteemama.com with your order number and the reason for the return.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5-7 business days.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.